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LocationToronto Downtown (Aura)
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Employment typeFull Time Permanent
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DepartmentLogistics & Supply Chain
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Deadline2025-12-31
Fulfilment Manager
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Candidate profile (title)
What you'll need to have
Candidate profile (text) - Default language
•University degree (Economics, Logistics, Supply Chain Management) or relevant experience and effective performance in logistics/commercial/supply chain management.
•7 years working experience in a management position in distribution, retail, logistics or similar.
•Experience of working as a management team member with the ability to implement change by positively altering the business directly as well as through good collaboration.
•7 years working experience in a management position in distribution, retail, logistics or similar.
•Experience of working as a management team member with the ability to implement change by positively altering the business directly as well as through good collaboration.
Key responsibilities (title)
A day in your life with us
Key responsibilities (text)
•Responsible for directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
•Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
••Accountable for securing quality in fulfilment operations with focus on retail foundation, services, improvements in quality and productivity, and cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
•Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
••Accountable for securing quality in fulfilment operations with focus on retail foundation, services, improvements in quality and productivity, and cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
Team vision ( title)
About this work area
Team vision (text)
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re focused on working together to improve the customer experience at IKEA!
Local section (title)
WHY YOU WILL LOVE US
Local section (text)
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Fulfilment Manager
• Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Fulfilment Manager
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Your uniqueness makes Ikea better
We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.
We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact HR.Canada@ingka.ikea.com
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.