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LocationVaughan
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Employment typeFull Time Permanent
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DepartmentCustomer Relations
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Deadline2026-06-26
Unit Customer Operations Manager
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Candidate profile (title)
What you'll need to have
Candidate profile (text) - Default language
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams.
• Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• Your management style can only be summed up in like this: open door, empowering and supportive.
• You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams.
• Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• Your management style can only be summed up in like this: open door, empowering and supportive.
Key responsibilities (title)
A day in your life with us
Key responsibilities (text)
• Take on ownership of the full customer experience, ensuring a welcoming environment while managing the Småland/Playroom area with a focus on safety, supervision, and customer satisfaction
• Lead the Customer Operations assignment, strategy implementation and accountable for its performance.
• Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture to create a rewarding customer experience.
• Set, analyze and ensure performance standards are met and corrective actions are implemented to ensure an excellent Customer Operations experience.
• Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.
• Secure that customer insights and competitor analysis, are used to identify initiatives and continuously to improve the Customer Operations experience.
• Lead the Customer Operations assignment, strategy implementation and accountable for its performance.
• Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture to create a rewarding customer experience.
• Set, analyze and ensure performance standards are met and corrective actions are implemented to ensure an excellent Customer Operations experience.
• Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.
• Secure that customer insights and competitor analysis, are used to identify initiatives and continuously to improve the Customer Operations experience.
Team vision ( title)
About this work area
Team vision (text)
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Local section (title)
Why you will love us
Local section (text)
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Unit Customer Operations Manager II.
Please note: This position requires the completion of a satisfactory Vulnerable Sector Check. The existence of a criminal record and/or other federal offence record(s) does not automatically disqualify you from consideration for this role.
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Unit Customer Operations Manager II.
Please note: This position requires the completion of a satisfactory Vulnerable Sector Check. The existence of a criminal record and/or other federal offence record(s) does not automatically disqualify you from consideration for this role.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Your uniqueness makes Ikea better
We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.
We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact HR.Canada@ingka.ikea.com
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.