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StandortEmeryville
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ArbeitsverhältnisFull Time Permanent co-worker
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AbteilungCustomer Relations
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Anticipated Closure Date2026-06-30
Customer Coordinator
"Ein Job bei IKEA ist so viel mehr als nur Einrichtung.
Gemeinsam arbeiten wir täglich daran, das Leben für die Vielen zu verbessern. Werde ein Teil von uns. Wenn du wächst, wächst IKEA.”
Candidate profile (title)
Why we will love you
Candidate profile (text) - Default language
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
JOB TYPE – Hourly
HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,
SHIFTS – 5 days per week, 3 full weekends a month.
PAY - pay range for this role is between $24.72-$28.43
The anticipated posting closing date is on or around 7/1/2025
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
JOB TYPE – Hourly
HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,
SHIFTS – 5 days per week, 3 full weekends a month.
PAY - pay range for this role is between $24.72-$28.43
The anticipated posting closing date is on or around 7/1/2025
Key responsibilities (title)
What you'll be doing day to day
Key responsibilities (text)
As a Customer Coordinator, supporting the in-store customer experience team, you will:
- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
- When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
- When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Team vision ( title)
Together as a team
Team vision (text)
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Local section (title)
Qualifications
Local section (text)
• 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.
Requirements:
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
- 1 year of experience in a customer service and customer-focused environment.
Requirements:
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!