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LocationBrisbane (Logan)
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Employment typeFull Time Permanent
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DepartmentCustomer Relations
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Deadline2026-04-19
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Mobility supportDomestic
Customer Experience Manager - Queensland Market
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Candidate profile (title)
Our team within IKEA
Candidate profile (text) - Default language
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
Key responsibilities (title)
What you need to know
Key responsibilities (text)
Working at IKEA has its benefits and rewards:
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Full-time, 76hrs/fortnight
• The internal job title for this role is Customer Experience Manager
• Applications close 19 April 2026
• You will work a rotating 7-day roster including open and closing shifts.
• You will work out of both IKEA Logan and IKEA North Lakes in a fortnightly roster rotation.
• You will be part of the Duty Manager roster and must be available to work every second weekend across both Queensland units.
• Successful candidates will be required to complete pre-employment checks to ensure eligibility for the role.
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
• This role is Permanent Full-time, 76hrs/fortnight
• The internal job title for this role is Customer Experience Manager
• Applications close 19 April 2026
• You will work a rotating 7-day roster including open and closing shifts.
• You will work out of both IKEA Logan and IKEA North Lakes in a fortnightly roster rotation.
• You will be part of the Duty Manager roster and must be available to work every second weekend across both Queensland units.
• Successful candidates will be required to complete pre-employment checks to ensure eligibility for the role.
Team vision ( title)
About this work area
Team vision (text)
As Customer Experience Manager your responsibilities will include, but are not limited to:
• Create, own and drive the Customer Experience Strategy for Queensland Market, across all customer touchpoints (store and online)
• Act as the voice of the customer, using insights to improve the end-to-end customer journey
• Lead and develop a customer-focused culture across the market, ensuring IKEA is first choice for home furnishing
• Direct and manage key customer functions including Check-out, Returns & Exchanges, Shopping tools, Family Friendliness and customer experience throughout the store.
• Contribute to the commercial strategy together with the Commercial Manager and market leadership team
• Analyse customer behaviour, competitor landscape and local market insights to continuously improve the customer experience
• Secure an easy, convenient and inspiring buying process that drives conversion and repeat visits
• Lead, coach and develop your team to build a high-performing and engaged organisation
• Ensure operational excellence and cost efficiency in all customer-related processes
• Drive improvements through data, KPI analysis and clear prioritisation
• Create, own and drive the Customer Experience Strategy for Queensland Market, across all customer touchpoints (store and online)
• Act as the voice of the customer, using insights to improve the end-to-end customer journey
• Lead and develop a customer-focused culture across the market, ensuring IKEA is first choice for home furnishing
• Direct and manage key customer functions including Check-out, Returns & Exchanges, Shopping tools, Family Friendliness and customer experience throughout the store.
• Contribute to the commercial strategy together with the Commercial Manager and market leadership team
• Analyse customer behaviour, competitor landscape and local market insights to continuously improve the customer experience
• Secure an easy, convenient and inspiring buying process that drives conversion and repeat visits
• Lead, coach and develop your team to build a high-performing and engaged organisation
• Ensure operational excellence and cost efficiency in all customer-related processes
• Drive improvements through data, KPI analysis and clear prioritisation
Let's connect
Who you are
Let´s connect
As Customer Experience Manager you have:
•Strong leadership experience within IKEA retail or a similar environment
•A proven track record of delivering results through people and customer experience
•Passion for putting the customer at the heart of everything you do
•Ability to inspire, engage and communicate with impact
•Strong analytical skills with the ability to translate data into actions
•A holistic view of the business combined with the ability to prioritise and act with speed and simplicity
•Collaborative mindset with the ability to influence stakeholders across the market
•A hands-on leadership style, supporting daily operations when needed
•Strong alignment with IKEA culture and values
•Strong leadership experience within IKEA retail or a similar environment
•A proven track record of delivering results through people and customer experience
•Passion for putting the customer at the heart of everything you do
•Ability to inspire, engage and communicate with impact
•Strong analytical skills with the ability to translate data into actions
•A holistic view of the business combined with the ability to prioritise and act with speed and simplicity
•Collaborative mindset with the ability to influence stakeholders across the market
•A hands-on leadership style, supporting daily operations when needed
•Strong alignment with IKEA culture and values
Local section (title)
We need people like you
Local section (text)
At IKEA, work is so much more than a job. Come join us!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!