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LieuDartmouth
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Type d’emploiPart Time Permanent
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DépartementSales & Commercial
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Date limite2026-03-30
Product Quality & Recovery Co-Worker
"Vous avez à cœur d'avoir un impact positif sur le monde. Vous comprenez que la grandeur exige de penser différemment. Un environnement de travail inclusif et accueillant est important pour vous.
Un emploi chez IKEA, c'est bien plus que de l'ameublement. Ensemble, nous travaillons à améliorer le quotidien du plus grand nombre. C'est la solution idéale si vous voulez contribuer, grandir et partager. Rejoignez l'équipe et commencez à améliorer votre vie."
Candidate profile (title)
Who you are
Candidate profile (text) - Default language
• You’re business-minded and result-driven with a customer focus
• You have experience working in a customer- and commercial-oriented business
• You’re open to change and a high level of flexibility with a high ambition to work in a team environment
• You can take personal initiatives
• You can prioritize and organize personal work duties to make the most efficient use of time available
• You’re creative with attention to detail
• You have a good knowledge of the IKEA product range
• You can use power tools and craftmanship in product assembly
• You’re customer service minded – with the right attitude and behaviour to actively help customers to buy
• You can prioritize daily tasks based on need and volume and work under pressure
• You have an operational understanding and logical thinking
• You have good communication, interpersonal and influencing skills
• You’re flexible with a readiness to change
• You can work well both in a team and individually
• You have a good knowledge of the IKEA product range
• You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
• You have a good understanding of customer behaviour in an omnichannel retail environment
• You have a good knowledge of the waste management and sustainability principles
• You have a good knowledge of using IT systems and other tools in daily work duties
• You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
• You have a good knowledge of the store's product recovery, quality and safety processes
• You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss
• You have experience working in a customer- and commercial-oriented business
• You’re open to change and a high level of flexibility with a high ambition to work in a team environment
• You can take personal initiatives
• You can prioritize and organize personal work duties to make the most efficient use of time available
• You’re creative with attention to detail
• You have a good knowledge of the IKEA product range
• You can use power tools and craftmanship in product assembly
• You’re customer service minded – with the right attitude and behaviour to actively help customers to buy
• You can prioritize daily tasks based on need and volume and work under pressure
• You have an operational understanding and logical thinking
• You have good communication, interpersonal and influencing skills
• You’re flexible with a readiness to change
• You can work well both in a team and individually
• You have a good knowledge of the IKEA product range
• You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
• You have a good understanding of customer behaviour in an omnichannel retail environment
• You have a good knowledge of the waste management and sustainability principles
• You have a good knowledge of using IT systems and other tools in daily work duties
• You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
• You have a good knowledge of the store's product recovery, quality and safety processes
• You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss
Key responsibilities (title)
Your responsibilities
Key responsibilities (text)
• Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management
• Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business
• Always consider the sustainability impact when deciding when and how to recover products
• Represent and be an ambassador for product recovery, quality, and safety awareness in the unit
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery
• Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products
• Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business
• Always consider the sustainability impact when deciding when and how to recover products
• Represent and be an ambassador for product recovery, quality, and safety awareness in the unit
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery
• Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products
Team vision ( title)
Together as a team
Team vision (text)
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Local section (title)
Why you will love us
Local section (text)
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Product Quality & Recovery Co-worker
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Product Quality & Recovery Co-worker
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Your uniqueness makes Ikea better
We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.
We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact HR.Canada@ingka.ikea.com
Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.
