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LokacijaColumbus
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Kategorija zaposlovanjaFull Time Permanent
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OddelekCustomer Relations
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Anticipated Closure Date2026-03-27
Unit Customer Experience Manager I
»Prizadevaš si za pozitiven vpliv v svetu. Zavedaš se, da je treba za izjemne dosežke razmišljati zunaj okvirjev. Pomembno ti je, da je delovno okolje vključujoče in sprejemajoče.
Zaposlitev v podjetju IKEA je veliko več kot opremljanje doma. Skupaj si prizadevamo, da ustvarimo boljši vsakdan za mnoge. To je popolna priložnost, če želiš prispevati, rasti in deliti. Pridruži se ekipi in začni boljše življenje zase.
Candidate profile (title)
Why we will love you
Candidate profile (text) - Default language
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
Key responsibilities (title)
What you'll be doing day to day
Key responsibilities (text)
• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
- Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
- Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar.
- Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
- Manages local community involvement and stakeholder relations, including public affairs.
- Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
- Shares knowledge and good examples within your country to support competence development.
- Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
- Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience.
- Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
- Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar.
- Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
- Manages local community involvement and stakeholder relations, including public affairs.
- Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
- Shares knowledge and good examples within your country to support competence development.
- Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
- Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience.
Team vision ( title)
Together as a team
Team vision (text)
In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.
Let's connect
Apply now!
Let´s connect
JOB TYPE: Perm, Full-Time
BENEFITS ELIGIBLE: Yes
HOURS: Salary role. Retail environment, must have open availability Monday through Sunday
The pay range for this role is $84,503 to $125,698
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.
BENEFITS ELIGIBLE: Yes
HOURS: Salary role. Retail environment, must have open availability Monday through Sunday
The pay range for this role is $84,503 to $125,698
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment
Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.
Local section (title)
Qualifications
Local section (text)
Minimum Years of Experience: 7.
- Previous retail experience required.
- Previous management and leadership of large teams or groups required.
- Proven track record with developing high level leaders.
- Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
- Previous retail experience required.
- Previous management and leadership of large teams or groups required.
- Proven track record with developing high level leaders.
- Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!