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LocationEdinburgh
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Employment typePart Time Permanent
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DepartmentCustomer Relations
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Deadline2025-08-07
Kitchen Planner
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Candidate profile (text) - Default language
Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!
WHAT WE OFFER
• The Start Date of employment will be: 30th August 2025
• The starting salary for this role is £20,309 per annum pro rata, based on skills and experience.
• Part Time: 30 Hours working 5 days per week, including late evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
..as well so much more!
WHAT YOU'LL NEED TO HAVE
• You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
WHAT YOU'LL BE DOING DAY TO DAY
• Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV and a cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and who will be ready to help!
WHAT WE OFFER
• The Start Date of employment will be: 30th August 2025
• The starting salary for this role is £20,309 per annum pro rata, based on skills and experience.
• Part Time: 30 Hours working 5 days per week, including late evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
..as well so much more!
WHAT YOU'LL NEED TO HAVE
• You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
• You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
• You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
• You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
WHAT YOU'LL BE DOING DAY TO DAY
• Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
• You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
• Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
• Support with responding to the customer emails, securing payments both in store and remotely.
• You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
• You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
Come see the wonderful workday where we create a better everyday life for the many
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV and a cover letter with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and who will be ready to help!
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!