Fulfilment Operations Manager

Candidate profile (title) What you need to know

Candidate profile (text) - Default language What you need to know
• This role is Permanent, Full-time 76hrs/fortnight
• This role requires availability to work a range of hours from 6:00am – 10:00pm weekdays, alternating weekends and public holidays where required.
• As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.

Key responsibilities (title) About this work area

Key responsibilities (text) As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
• Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
• Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
• Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
• Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

Team vision (text) We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Let's connect Who you are

Let´s connect As Fulfilment Operations Manager, you have:
• A sound understanding of Customer Fulfilment performance monitoring and influencing factors.
• Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
• Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams.
• An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
• Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
• The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
• The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

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