-
PlatsSydney (Tempe)
-
AnställningsformFull Time Permanent
-
Avdelning/FunktionLogistics & Supply Chain
-
Ansök senast2025-11-14
-
Mobility supportDomestic
Fulfilment Operations Manager
"Ett jobb på IKEA är mycket mer än inredning. Tillsammans arbetar vi för att skapa en bättre vardag för de många människorna
Vi söker dig som vill bidra, växa och dela med dig. Du vill bidra positivt till världen. Du förstår att du måste tänka annorlunda för att nå framgång. En inkluderande och accepterande arbetsmiljö är viktig för dig. Bli en del av teamet och börja din resa på IKEA."
Candidate profile (title)
What you need to know
Candidate profile (text) - Default language
What you need to know
• This role is Permanent, Full-time 76hrs/fortnight
• This role requires availability to work a range of hours from 6:00am – 10:00pm weekdays, alternating weekends and public holidays where required.
• As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.
• This role is Permanent, Full-time 76hrs/fortnight
• This role requires availability to work a range of hours from 6:00am – 10:00pm weekdays, alternating weekends and public holidays where required.
• As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.
Key responsibilities (title)
About this work area
Key responsibilities (text)
As Fulfilment Operations Manager your responsibilities will include, but are not limited to:
• Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
• Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
• Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
• Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
• Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
• Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
• Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
• Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
• Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
• Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
Team vision (text)
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Let's connect
Who you are
Let´s connect
As Fulfilment Operations Manager, you have:
• A sound understanding of Customer Fulfilment performance monitoring and influencing factors.
• Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
• Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams.
• An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
• Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
• The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
• The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.
• A sound understanding of Customer Fulfilment performance monitoring and influencing factors.
• Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
• Previous experience demonstrating strong leadership skills and the initiative to coach medium to large sized diverse teams.
• An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
• Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
• Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
• The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
• The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!